Coordinate and process FMLA claim and other leave types for Delta Airlines.
Assist employees with creating new FMLA claims, assisting with process the claim and handles the claim from start to completion.
Build relationships with Delta employees and management building trust that the process will be done right.
Meeting daily deadlines with most critical work done first while assisting with customer service calls.
Prepares notes in claims to ensure clients needs are taken care of and the claims are done with accuracy
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Goodwill Industries: Madison WI 2016-2018
Ecommerce Shopgoodwill Specialist
Increased traffic to the website by using Photoshop to enhance images & functionality.
Efficient in analytical and numerical problem solving techniques.
Employed appropriate and often innovative solutions to increase communication while using time efficiently to track progress and meet goals
Dealt professionally with a wide range of people including senior management, executives & customers.
Nikolay Middle School: Cambridge, WI 2015-2016
Middle School
Paraprofessional/Teacher
Empowered children with learning disabilities to better engage in their assignments and projects, taught them improved social skills & organizational skills.
McGraw-Hill Education, Dubuque IA 2009-2013
Education Retailer
Sales Service Representative- Medical Professional
Established new contacts and customer service relationships.
Achieved sales goals
Gained new business and sales by e-mail marketing and book sampling
Influencing new and existing clients through sampling & strong customer service.
Innovated customer service tracking metrics. .
Trained new employees and existing employees the program Sales Force.com.